Emergency Leak Detection — London & Surrey

Water coming through a ceiling, floor or wall? Every hour it spreads costs you more. Our engineers locate the exact source — without tearing your home apart — so the right repair can happen immediately. 24/7 emergency leak call-outs available.

📞 Call 0800 054 1524  ·  💬 WhatsApp our team

When to call us right now

• Water dripping — or pouring — through a ceiling or light fitting
• A kitchen or bathroom leaking into the room below
• Boiler or heating pressure dropping with no visible leak
• Damp patches growing while you watch
• A burst or suspected burst pipe you can’t locate
• Your water meter spinning with everything switched off

Safety first: if water is near electrics, switch the circuit off at the consumer unit. If it’s a mains leak you can’t control, turn off your stopcock — then call us.

What our team does in an emergency

1. Triage on the phone. We ask the right questions immediately — where it’s showing, what’s above it, heating on or off. Often we can tell you how to stop the spread before we arrive.
2. Trace, don’t guess. Thermal imaging, acoustic listening and moisture mapping find the source through ceilings, floors and walls — no exploratory holes in the wrong places.
3. Prove it. You get the evidence: images, readings and a clear written report showing exactly where the water is coming from.
4. Insurance-ready from the start. If this becomes an escape-of-water claim, our documentation is built to support it. Trace and access may be covered under buildings insurance, depending on the policy — see our trace & access guide.

While you wait: three things that limit the damage

What you do in the first twenty minutes often decides whether this is a one-room repair or an insurance claim spanning two floors. First, if the water is anywhere near electrics — a ceiling rose, a light fitting, sockets on a wet wall — switch that circuit off at the consumer unit before anything else. Second, if the flow doesn’t stop when you turn off appliances, close the stopcock (usually under the kitchen sink or where the mains enters) and open the cold kitchen tap to drain pressure from the pipes. Third, contain what’s already through: a bucket under the drip, towels rolled against skirting boards, and a pin-hole in a bulging ceiling patch released into a bucket — controlled release beats a collapse.

If the heating system is the suspect — pressure gauge dropping, no visible water anywhere — switch the boiler off and note the pressure reading and the time. That reading is the first data point our engineers will ask for, and watching how fast it falls with the system off tells us a lot before we even arrive.

The most common emergencies we trace

• Ceiling coming through below a bathroom — usually a failed seal, waste connection or hidden pipe joint; we trace which without opening the whole ceiling.
• Heating pressure loss with no visible leak — the leak is often under the floor; thermal imaging finds the warm plume without lifting every board.
• Water appearing at skirting level — mains feeds and washing machine supplies running under floors; moisture mapping narrows the run before anything is lifted.
• Ceiling stains that grow when it rains — not a plumbing emergency but a roof or gutter route; different tools, same evidence-first approach.

Why investigation-led matters in an emergency

Panic repairs rip out kitchens to find a leak that was two rooms away. Our engineers locate the source first, so the repair is one targeted fix — not a demolition hunt. That’s the difference between an insurance claim documented from hour one and one that turns into a dispute.

What it costs

No premiums invented on the phone and no scare tactics — you’ll get a clear price for the investigation before we attend, and a written report you keep.

Areas we cover — fast local response

Emergency response works best close to home. We’re based in New Malden and reach Kingston, Wimbledon, Surbiton, Raynes Park, Worcester Park, Morden and the surrounding boroughs quickly, with wider cover across London & Surrey — see areas we cover. Call us and we’ll give you an honest answer on availability straight away.

Emergency leak questions

How quickly can you attend?
Availability varies by day and location — call 0800 054 1524 and we’ll tell you honestly, plus how to stop the spread in the meantime.

Will you have to break into walls or floors?
Our job is the opposite: thermal imaging and acoustic detection locate the leak non-invasively, so any opening-up is minimal and in the right place.

Is emergency leak detection covered by insurance?
Trace and access may be covered under buildings insurance, depending on the policy. We provide insurance-ready reports and evidence to support the claim — more in our trace & access guide.

Can you fix the leak too?
Our first job is finding and documenting the source. Where repairs are within our team’s scope we’ll say so; where a specialist is needed, you’ll know exactly what to instruct them to do.

Burst pipe? What to do right now

A burst pipe can put litres of water through a property in minutes. Turn off the water at the stopcock (usually under the kitchen sink or where the mains enters), open the cold taps to drain the system, switch off electrics if water is near them, and call us on 0800 054 1524. Our engineers locate the burst — including hidden and underfloor pipes — and document it for your insurer, so the repair is targeted and the claim is evidenced from the first hour.

What does an emergency call-out cost?
We give you a clear price before we attend and never invent a figure on the phone. Our non-invasive survey starts at a flat £150 (no VAT), whatever the size or complexity of the property; any repair or treatment is quoted separately. We never attend for free.

Do you work weekends and evenings?
Yes — we run 24/7 emergency leak call-outs across London & Surrey. Call and we’ll tell you the next available slot honestly.

📞 Call 0800 054 1524 now  ·  💬 WhatsApp our team  ·  Leak detection services · Insurance leak investigations · Central heating leaks