You manage the block; you shouldn’t have to manage guesswork. Our team gives managing agents a priority response, consistent insurance-focused investigation reports with photographic evidence and clear findings, and clear attribution when a leak crosses the line between demised and communal.
Set up a priority account☎ 0800 054 1524
✓ Priority-response SLA ✓ Demised vs communal attribution ✓ Insurance-focused reports with photographic evidence ✓ Damp, leak & drainage under one roof
The problems we solve for managing agents
- Portfolio scale — one contact, one number, consistent turnaround across every property you manage.
- Leaseholder disputes — “is it demised or communal?” decides who pays. Our reports attribute the source with evidence, so you can apportion fairly and defend it.
- Audit trails for boards & RMCs — documented, dated, instrument-backed investigations you can put in front of directors.
- Contractors who don’t write anything down — we investigate and document, every time.
What you get
- Priority response SLA — agreed attendance times, out-of-hours available.
- A consistent report format — every job comes back as an insurance-focused investigation report with photographic evidence and clear findings, in the same structure, so your files stay clean across the whole portfolio.
- Demised / communal attribution — the expertise that resolves service-charge and leaseholder arguments.
- One roof — leak detection, trace & access, damp, mould and drainage from a single team, single bill.
How an account works
One dedicated contact, monthly consolidated billing, and a priority line for urgent instructions. Send us the property and the complaint; we handle attendance, investigation, and the report.
Property manager FAQ
Can you handle a whole portfolio? Yes — account setup gives you one contact, priority attendance and consolidated billing.
Do you determine demised vs communal responsibility? Yes — attributing the source is central to our reports, which is what settles service-charge questions.
What are your SLAs and out-of-hours cover? Agreed per account; emergency attendance available across London & Surrey.
Can we see a sample report before setting up? Yes — ask and we’ll send a redacted example.