Investigation & Report Services for Property Managers
You manage the block; you shouldn’t have to manage guesswork. Our team gives managing agents a priority response, consistent insurance-focused investigation reports with photographic evidence and clear findings, and clear attribution when a leak crosses the line between demised and communal.
Set up a priority account☎ 0800 054 1524
✓ Priority-response SLA ✓ Demised vs communal attribution ✓ Insurance-focused reports with photographic evidence ✓ Damp, leak & drainage under one roof
The problems we solve for managing agents
- Portfolio scale: one contact, one number, consistent turnaround across every property you manage.
- Leaseholder disputes: “is it demised or communal?” decides who pays. Our reports attribute the source with evidence, so you can apportion fairly and defend it.
- Audit trails for boards & RMCs: documented, dated, instrument-backed investigations you can put in front of directors.
- Contractors who don’t write anything down: we investigate and document, every time.
What you get
- Priority response SLA: agreed attendance times, out-of-hours available.
- A consistent report format: every job comes back as an insurance-focused investigation report with photographic evidence and clear findings, in the same structure, so your files stay clean across the whole portfolio.
- Demised / communal attribution: the expertise that resolves service-charge and leaseholder arguments.
- One roof: leak detection, trace & access, damp, mould and drainage from a single team, single bill.
How an account works
One dedicated contact, monthly consolidated billing, and a priority line for urgent instructions. Send us the property and the complaint; we handle attendance, investigation, and the report.
Property manager FAQ
Can you handle a whole portfolio? Yes. Account setup gives you one contact, priority attendance and consolidated billing.
Do you determine demised vs communal responsibility? Yes. Attributing the source is central to our reports, which is what settles service-charge questions.
What are your SLAs and out-of-hours cover? Agreed per account; emergency attendance available across London & Surrey.
Can we see a sample report before setting up? Yes. Ask and we’ll send a redacted example.
Set up a priority account☎ 0800 054 1524
Last reviewed: 27 October 2026. Independent investigation and written reports. Repairs are quoted separately.