Leak Detection, Trace & Access & Mould Treatment in Croydon
Our surveyors investigate damp and mould, and trace hidden leaks across Croydon’s terraces, flats and rented homes without tearing them apart, then write the report landlords, leaseholders and insurers need — across CR0.
Why Croydon homes get damp, mould and hidden leaks
Croydon is one of the largest boroughs in London, and its housing is correspondingly mixed — which means the causes of damp, mould and leaks vary hugely from street to street. Around Addiscombe, Broad Green, Selhurst and South Norwood there are dense Victorian and Edwardian terraces, where we most often trace leaks behind bay windows, valley gutters and chimney breasts and slow concealed pipe leaks under solid floors. Across Shirley and the outer suburbs the stock is largely 1930s semis prone to roof and extension leaks. In and around the town centre there is a large number of purpose-built flats, converted flats, council and ex-council blocks and rented homes, where the recurring issues are escape of water from a flat above and persistent condensation mould in cold, poorly ventilated rooms. We survey and diagnose the real cause first rather than guessing.
Landlords, letting agents and Awaab’s Law in Croydon
Croydon has a very large private-rented and social-housing sector, and damp and mould are no longer something to leave. Under Awaab’s Law, social landlords must investigate reported damp and mould within set timescales, make emergency hazards safe within 24 hours, and provide a written summary of the investigation. We give landlords, letting agents and housing teams a proper independent investigation of the real cause — not just a coat of paint over the mould — with the clear written report needed to act quickly and correctly. That protects tenants and protects landlords from complaints and disrepair claims. Where the cause is a hidden leak rather than condensation, we trace and access it non-invasively and document it fully.
Flats, escape of water and insurance-ready reports
With so many flats and blocks across CR0, a large part of our Croydon work is escape of water between flats, where a leak in one home shows up as a stain in another. We trace the source non-invasively using thermal imaging, acoustic listening and moisture mapping, work out whether it sits in the demised flat or the communal risers, and give leaseholders and managing agents a clear written report — the evidence needed to settle who is responsible and to support an insurance claim. And because mould is a symptom rather than a cause, we always find the moisture source before planning any mould treatment, so it does not simply come back.
What we do in Croydon
Mould treatment & investigation
We find the moisture source, treat the mould and stop it returning — with a written report.
Damp & mould surveys
A proper diagnosis — condensation, penetrating or rising damp — so you fix the right thing once.
Trace & access (insurance)
We find and expose the leak and document it for your escape-of-water claim.
Insurance-ready reports
Clear, evidenced reports written for insurers, solicitors and managing agents.
Leak detection
Thermal imaging, acoustic and moisture tracing to pinpoint a hidden leak before any wall comes down.
Emergency & burst pipes
Genuine 24/7 call-outs when water is coming through a ceiling or a pipe has burst.
Insurance leaks & trace and access
Trace and access may be covered under buildings insurance, depending on the policy. We provide insurance-ready reports and evidence to support the claim. Our Croydon engineers give you the non-invasive trace, the photographs and readings, and a written report you can hand straight to your insurer or loss adjuster.
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Areas we cover around Croydon
Thornton Heath · Wallington · Carshalton · Sutton · Mould Treatment · Damp Surveys
We also attend Addiscombe, Broad Green, Waddon, Shirley, Selhurst and South Norwood.
Get a call back about your Croydon property
Tell us what’s happening and one of our engineers will call you back. For emergencies call 0800 054 1524 any time.
Send Us a Message
CroydonFAQ
I’m a landlord with a damp and mould complaint — what do you provide? An independent investigation of the real cause and a clear written report. That helps you meet your obligations under Awaab’s Law and actually fix the problem rather than repainting over it.
My council or rented flat has mould that keeps returning — why? Because mould is a symptom. If the moisture source, whether a leak, condensation or damp, is not fixed, it returns. We find the cause first, then treat the mould and advise on ventilation.
We have a leak from the flat above — can you help? Yes. Escape of water between flats is a large part of our Croydon work. We trace the source, establish whether it is demised or communal, and document it for the freeholder, managing agent and insurer.
Will my insurance pay for the work? Trace and access may be covered under buildings insurance, depending on the policy. We provide insurance-ready reports and evidence to support the claim.
How fast can you get to Croydon? Croydon is well within our regular South London area, so we can usually attend CR0 the same day, and we run genuine 24/7 emergency call-outs.