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Frequently Asked Questions
Do you cover emergency same-day appointments?
Yes — for burst pipes, active water ingress, and severe mould situations that pose a health risk, we prioritise same-day attendance. Call 0800 054 1524 and explain the urgency. WhatsApp is also monitored for out-of-hours emergencies.
How do I know if my property has rising damp?
Rising damp typically presents as tide marks on lower walls, white salt deposits (efflorescence) near skirting level, peeling or bubbling wallpaper and plaster, and a distinctive musty smell. In older properties without modern damp proof courses, rising damp is common. A calibrated moisture meter survey confirms whether what you’re seeing is genuine rising damp or another form of moisture problem.
Can damp cause health problems?
Yes. Damp conditions encourage mould growth, which produces spores and mycotoxins that can cause or worsen respiratory conditions, allergic reactions, and in vulnerable people (children, elderly, and those with asthma or immune conditions) more serious health effects. Black mould (Stachybotrys) is particularly problematic. Professional treatment addresses both the mould and the underlying damp that feeds it.
Do you work with letting agents and property managers?
Yes. We work regularly with letting agents and property management companies across our coverage area. We offer priority attendance for managed portfolios, Awaab’s Law compliant reports, and standardised PDF reports that integrate with property management systems. We can liaise directly with tenants or landlords as required.
What happens if mould keeps coming back after treatment?
Recurring mould indicates the underlying damp cause has not been fully resolved. Mould treated without addressing the root cause — whether condensation, rising damp, a structural leak, or a plumbing issue — will return within weeks or months. Our surveys identify the root cause and our treatment includes addressing it, not just treating the surface symptom.