Independent Investigation Reports for Insurance Claims

Independent damp, mould, leak and drainage investigation reports — evidence-based, insurer-formatted, delivered in 24–48 hours. The document that gets claims moving, disputes settled and works approved.

Request a Report 0800 054 1524 Property professional? Request a sample report

Who needs an investigation report?

• Homeowners claiming on insurance — escape of water, trace & access, storm or drainage damage: insurers want the cause professionally confirmed before they settle.
• Landlords & letting agents — tenant damp/mould complaints, deposit disputes, Awaab’s Law compliance evidence.
• Property managers & freeholders — leaseholder disputes, demised-vs-communal responsibility, block claims.
• Housing associations & councils — statutory timescale investigations in legal format (Housing Ombudsman, EHO escalations).
• Loss adjusters & insurers — independent cause-and-origin validation with instrument evidence.

What makes our reports different

Most “reports” are a paragraph on an invoice. Ours are evidence packs: written cause and exact location; thermal imaging frames; calibrated moisture readings and maps; CCTV drainage footage stills (with video available); photographs taken through the investigation; methodology statement (what we tested and why); remediation recommendation and costing. Formatted for the person who has to act on it — adjuster, ombudsman, housing officer or court.

Report types

• Trace & access report — escape-of-water claims (see Trace & Access).
• Leak investigation report — cause/origin where responsibility is disputed.
• Damp & mould investigation report — landlord compliance, Awaab’s Law, pre-purchase, tenancy disputes.
• Drainage investigation report (CCTV) — root ingress, collapsed/defective drains, insurance drainage claims; full footage retained.
• Water ingress report — roof/facade/penetrating damp attribution (weather vs defect vs leak).

Turnaround & format

Our surveyors attend today or tomorrow; our reporting team delivers in 24–48 hours. PDF, photographic evidence embedded, instrument data appended. Direct liaison with your insurer, adjuster or housing officer on request.

For property professionals

Managing multiple properties or claims? We provide a consistent report format across your portfolio, a priority booking line, volume terms, and a named lead surveyor from our team who learns your stock. Request a sample report to see exactly what your adjusters or board will receive.

Frequently asked questions

Will insurers accept your reports?
Our reports are written to loss-adjuster expectations: confirmed cause, instrument evidence and methodology. Trace and access may be covered under buildings insurance, depending on the policy; we provide the report and evidence to support the claim.

How fast can I have a report?
Our reporting team delivers within 24–48 hours of the survey in almost all cases; same-day verbal findings from the attending engineer.

Are you independent?
Our investigation findings are evidence-led and stand on their own. If you also want us to fix what we found, we can — but the report never depends on you buying repairs.

Do you attend disputes/tribunals?
Our reports are written to be usable in Housing Ombudsman complaints and legal proceedings; ask us about supporting evidence needs.

What does a report cost?
Fixed bands by property size and investigation type. Where an insurance claim is involved, trace and access may be covered under buildings insurance, depending on the policy. Ask when you book; no surprises.

Request a Report 0800 054 1524

Related: Trace & Access · Leak Detection · CCTV Drainage